Chewy PetPrivacy notice
Last updated 22 October 2026
This notice explains what personal information ChewyPets Farm & Feeds Company Ltd ("Chewy Pet", "we") and our sister company Candid Purrfect Pets Company Ltd collect when you shop with us on this website, on WhatsApp or in person, why we use it, and the choices you have. We follow the Nigeria Data Protection Act 2023.
Who we are
ChewyPets Farm & Feeds Company Ltd, 3, Lawal Close, Abule Egba, Lagos. Email chewypetsfeeds@gmail.com, phone +234 703 440 4868. Candid Purrfect Pets Company Ltd shares our address and our privacy practices.
What we collect
- Contact details: your name, phone or WhatsApp number, and email address if you give it.
- Delivery details: the delivery area and address you give us.
- Orders and payments: what you bought, what you paid and how. Card details are entered on our payment provider's secure page and never reach us.
- Messages: what you write to our WhatsApp line and the chat on this website, and our replies.
- Reviews: the review, rating, first name and place you choose to submit.
- Website use: simple counts of visits, baskets started and checkouts opened. These counts are not linked to you, and we do not use advertising or tracking cookies. The website chat notes your browser's time zone (for example "Africa/Lagos").
Why we use it
- To take, deliver and support your orders, issue receipts and keep the records the law requires (contract and legal obligation).
- To answer your questions on WhatsApp, the website chat, email or phone (contract and legitimate interest).
- To send you reminders and offers, only if you said yes. Reply STOP on WhatsApp or use the unsubscribe link in any email to stop at any time (consent).
- To publish your review, only after you ticked the box agreeing to it, showing your first name only (consent).
- To understand which products and pages work, using the anonymous counts above (legitimate interest).
Who we share it with
Only with the service providers that help us serve you, and only what each one needs:
- Our payment provider (AlatPay, by Wema Bank), to take and confirm payments.
- WhatsApp messaging providers (Meta and Twilio), to deliver messages.
- Our email provider, to send receipts, quotations and, if you agreed, offers.
- An artificial-intelligence service, which may read the text of a chat message our assistant cannot otherwise understand, so it can reply.
- Delivery riders, who receive your name, phone number and delivery address for your order.
We never sell your personal information. We disclose it to authorities only when the law requires.
How long we keep it
We keep order, payment and tax records for as long as Nigerian law requires. Other information is kept only while it is needed for the purposes above. You can ask us to delete information we no longer need to keep.
How we protect it
Our systems use encrypted connections, access is limited to staff who need it, and changes are logged.
Your rights
You can ask to see the personal information we hold about you, correct it, delete it, receive a copy of it, object to how we use it, or withdraw consent you gave. Contact us at chewypetsfeeds@gmail.com or on WhatsApp. If you are not satisfied with our answer, you may complain to the Nigeria Data Protection Commission.
Changes
We will update this notice when our practices change and show the date of the latest version at the top.